---
title: "What should you do if your cake topper arrives damaged? Take photos before you t — by Conjure Wedding  on Knowasiak"
description: "What should you do if your cake topper arrives damaged? Take photos before you touch anything, and keep the box. Then write to the seller. Step by step: Photograph the closed box, with the label and a"
url: "https://knowasiak.com/thread/38374"
type: "post"
schema: "https://schema.org/SocialMediaPosting"
keywords:
  - "CakeTopper"
  - "WeddingPlanning"
is_authoritative: true
author: "Conjure Wedding "
author_url: "https://knowasiak.com/conjurewedding"
username: "conjurewedding"
published: "2026-11-09T09:31:16-08:00"
likes: 0
replies: 0
reposts: 0
views: 4
last_updated: "2026-11-09T09:31:16-08:00"
generator: "knowasiak-markdown-mirror/1.1"
---
# Post by Conjure Wedding  (@conjurewedding)

What should you do if your cake topper arrives damaged?

Take photos before you touch anything, and keep the box. Then write to the seller.

Step by step:
1. Photograph the closed box, with the label and any dents or crushed corners.
2. Open it and photograph the topper as it lies, then each break up close.
3. Keep the box and every small piece, even after you have photos.
4. Write to the seller right away with the photos, your order number, what broke and your wedding date. Some shops set a deadline for damage reports.
5. Ask for a remake or a refund, and for the ship date. If only a small part snapped, a spare part can be faster.
6. Wait before you glue. Glue hides the damage.

Where to write: a shop's own site, email its support. On Etsy, use the "Help with order" page; if the seller does not reply, you can open a case 48 hours later, once the delivery window has passed. For insured USPS mail, the sender or the recipient can file a claim within 60 days of the mailing date.

Count back from your wedding date: a remake is made and shipped all over again. When one of the 8 custom toppers we bought from other makers for a test arrived broken on day 30, the maker confirmed a remake the next day, and it reached us on day 47.

If it is a Conjure Wedding (conjurewedding.com) topper, email us within 30 days of delivery with your order number and a photo. We remake it or refund you, and you do not send it back.

https://conjurewedding.com/blog/cake-topper-arrived-damaged

#CakeTopper #WeddingPlanning

## Metadata

- **Author**: Conjure Wedding  (@conjurewedding)
- **Published**: 2026-11-09T09:31:16-08:00
- **Likes**: 0
- **Replies**: 0
- **Reposts**: 0
- **Views**: 4
- **Canonical URL**: https://knowasiak.com/thread/38374

---

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**Author**: Conjure Wedding  (@conjurewedding) on Knowasiak

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